Led UI/UX design for the Service CRM platform, creating seamless user experiences for B2C businesses across various industries.
Collaborated with cross-functional teams in an agile environment to deliver user-centered design solutions aligned with product goals.
Conducted user research and usability testing, gathering insights to drive design decisions and enhance user engagement.
Utilized Microsoft Clarity for usability testing, analyzing user interactions to inform iterative improvements.
Ensured consistent visual identity across the platform, adhering to brand guidelines and contributing to a unified user experience.
Mentored junior designers, promoting best practices and fostering a collaborative design culture.
Created 5+ weekly Instagram posts for the marketing team, including carousel posts.
Produced engaging reels with Premiere Pro, incorporating trending memes for organization promotion.
Assisted the product team in website and dashboard design using Figma.
Conducted competitor research, product teardowns, and analyzed website user experience to assess market position.
Conducted 5000+ backend seller investigations based on SOPs at Amazon.
Mentored two batches of 30+ new hires, ensuring effective case-solving and seller reviews.
Participated in an innovative pilot test for high-stakes seller investigations.
Enhanced the Amazon investigation tool's design to improve account review efficiency.
Assisted central control in consolidating and verifying data for cost sheets (2016-19) for 100,000+ cars annually.
Conducted monthly closing tasks, aligning projections and bills of materials with vehicle sales.
Created transfer pricing chart for new accessory sales.
Collaborated with lead engineer, assessing on-site project progress during site visits.
Designed small parts using CATIA for fabrication and project use.
Digitized and enhanced technical drawings for improved accessibility and usability.
Mechanical Engineering
Mechanical Engineering
High School Certificate