Leading design of an AI agent system that automates common queries, cutting ticket volume by 35% and helping agents focus on high-value issues.
Building a unified support hub that merges chat, tickets, and calls, improving context and reducing handling time by 40%.
Running user research and usability tests to collect feedback and improve product decisions.
Using Microsoft Clarity to track user behavior and improve features through regular design updates.
Maintaining a consistent visual style across the platform by following brand guidelines and system patterns.
Mentoring junior designers and encouraging best practices through regular collaboration and design reviews.
Redesigned the ticket navigation experience to surface critical context without switching tabs, launched early to 50% of users, leading to improved SLAs, better agent efficiency, and positive feedback across teams.
Led multifaceted design projects, crafting a comprehensive website with 9+ pages and over 100 screens for dashboards and email templates.
Established a Design Wiki on Notion which enhanced collaboration and accessibility for stakeholders.
Collaborated closely with product management and contributed to the ideation of core functionalities like RBAC and MIS reporting.
Worked with marketing and developed an illustration library for landing pages and dashboards.
Created a robust design system of 500+ components on Figma and oversaw its development.
Conducted in-depth analyses of 20+ BNPL FinTech startups, informing our design strategies.
Created 5+ weekly Instagram posts for the marketing team, including carousel posts.
Produced engaging reels with Premiere Pro, incorporating trending memes for organization promotion.
Assisted the product team in website and dashboard design using Figma.
Conducted competitor research, product teardowns, and analyzed website user experience to assess market position.
Conducted 5000+ backend seller investigations based on SOPs at Amazon.
Mentored two batches of 30+ new hires, ensuring effective case-solving and seller reviews.
Participated in an innovative pilot test for high-stakes seller investigations.
Enhanced the Amazon investigation tool's design to improve account review efficiency.
Assisted central control in consolidating and verifying data for cost sheets (2016-19) for 100,000+ cars annually.
Conducted monthly closing tasks, aligning projections and bills of materials with vehicle sales.
Created transfer pricing chart for new accessory sales.
Collaborated with lead engineer, assessing on-site project progress during site visits.
Designed small parts using CATIA for fabrication and project use.
Digitized and enhanced technical drawings for improved accessibility and usability.
Mechanical Engineering
Mechanical Engineering
High School Certificate